Frequently Asked Questions

We can’t wait to hear from you! There are numerous ways to contact us. If you’re interested in our bookkeeping services, fill out our form here (link to consultation form). If you’re interested in our VA services, fill out our form here (link to VA intake form). No need to stress over our forms – they're just a tool for us to learn about you and your business, helping us customize our services to meet your specific needs. If you just want to chat, you can send us a quick message here (link to the get in touch form at the bottom of the contact page) or you can catch us on socials @katanibookkeeping

We’re available between the hours of 9AM - 7PM EST Mon-Fri & 10AM - 3PM EST on Saturdays. We do however try to answer any queries within 24 hours.

Going virtual offers numerous advantages making it a preferred choice for our clients. Firstly, the virtual nature of our bookkeeping and assistant services offers unmatched flexibility and accessibility. Clients can effortlessly access financial information and receive administrative assistance from anywhere, anytime, bypassing the need for physical meetings or delayed updates. This approach also transcends geographical boundaries, allowing us to serve clients globally, thereby accommodating a wide variety of businesses. Additionally, our clients often experience significant cost savings with virtual services. They avoid the expenses related to maintaining office space, equipment, and commuting. Overall, our virtual bookkeeping and assistant services provide a blend of convenience, efficiency, and cost-effectiveness, enabling clients to focus on their core business operations while we handle their financial and administrative tasks proficiently.

Your business financials are in safe hands with us. We prioritize strict confidentiality, ensuring that your information remains private and will never be shared with third parties. If your business is facing challenges, you've come to the right place! Let's collaborate to streamline and organize your business and your financials, allowing you to identify areas that need improvement. Trust us to help you navigate through this phase and set your business on a path to success.

Absolutely not! The last thing we want is for you to be stuck paying for something you either can’t afford or don’t want. That simply would not sit right with us. Our clients have the option to cancel their monthly bookkeeping or virtual assistant services at any time.

We prioritize data privacy and security as fundamental aspects of our service. We adhere to strict confidentiality agreements and employ advanced security measures to protect sensitive information. Our commitment to data security is unwavering, as we understand the importance of maintaining the trust and confidence of our clients in handling their financial and personal data.

We ensure service quality and reliability through a team of highly skilled professionals and continuous training. We employ rigorous quality control checks, frequent performance audits, and utilize advanced software tools to guarantee accuracy and efficiency. Client feedback plays a crucial role in our continuous improvement process, allowing us to tailor and refine our services to meet specific needs. Our commitment to excellence guarantees that clients receive dependable, top-quality service every time.